Support
Email support@cacheflo.net. A real person replies, usually within two working days.
Lost your licence key?
Look up your order with the email address you used to buy, on Lemon Squeezy's order page. Your key is listed with the order.
"CacheFlo needs to check your licence online"
CacheFlo confirms your licence about once a week. If it hasn't been online for 14 days, cleaning pauses. Connect to the internet, open Settings › Licence and press Check now. Scans, Health and Protect keep working meanwhile.
Moving to a new Mac
On the old Mac, open CacheFlo's settings and choose Deactivate this Mac. Then activate your key on the new one. If the old Mac is lost, broken or already wiped, email us with your order email and we'll free the seat.
"This key is already in use on 2 Macs"
Your key is active on as many Macs as it allows. Deactivate it on one of them, or email us if you can't reach that Mac.
Refunds
Email us within 14 days of buying for a full refund. Details are in the terms.
Something went wrong in the app
Tell us what you were doing and what you saw. Screenshots help. CacheFlo never sends us anything automatically, so we only see what you choose to share. Please check screenshots and audit files for file names you'd rather keep private before sending them.
Found a security issue?
Please email security@cacheflo.net. See how we handle reports.